Baylor Surgicare at Mansfield at 280 Regency Parkway in Mansfield, Texas

Customer Reviews about Baylor Surgicare at Mansfield

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  Front office staff must receive advanced training in condescending behavior. At sign-in, the woman behind the counter, while without smile, proceeded to look over us up and down as if we have no right to be standing at her window. They, along with the nursing staff, have a "my way or the highway" attitude. Only allowing one parent to accompany a minor child to pre-op is odd in 2015--or is this 1972? And, once the procedure had begun, parent #1 was going to take parent #2 home since contrary to the Doctor's previous instructions, Baylor requires a parent to be chained to the waiting room while a minor (17 years old) is undergoing a procedure. 30 seconds down the street the "warden" at the front desk calls and browbeats us over the phone for leaving the premises. This is quite brazen--no matter what their rules may be. Had we known this and not relied on the Doctor's information, we would have driven separately. Both parents were eventually allowed back to pre-op just in time to see a nurse who was dressed as if she had a swanky lunch date preparing to insert an IV. She had be advised that our daughter was "queasy" with IVs, needles, etc., yet proceeded to describe the details of what she was doing to our daughter. "It's going to feel like a fire ant...." And, as such, our daughter fainted and vomited (but quickly recovered). About this time, the anesthesiologist came by. No name tag. No introduction. Could have been the janitor for all we knew. He was kind enough to make all of us queasy by giving a lesson on vaso-vegal responses. Another anesthesiologist stepped in briefly (with a name tag, but no introduction). He was in the middle of eating a king-size bag of peanut M&Ms. He finished them up out in the hallway. Hope there were no peanut allergies in the building. While in the waiting room for 5 hours, my wife was constantly "bothered" by a mentally challenged individual. Was this a patient? a family member? Who knows, but a bother non the less. Once the procedure was completed, my wife who was in the waiting room was told, "She's all done, I'll take you back in 15 minutes." 45 minutes later, after my wife asking what's going on, she was taken back. On the way, the nurse explained that our daughter should ease into eating...maybe start with sips of water, small portions, etc. In the back, they had already given her a Dr. Pepper and some Ritz/cheese crackers--that'll ease you right in. Into the restroom. I will not use this place again--even if I have to change physicians.
  August 23, 2017

  by Ryan Reed

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